Despite the many great things about being a community manager - like building relationships and helping people solve problems - at some point you will contend with stress, crisis management, and conflict.
Community leader Jono Bacon has tips for how to be prepared and best handle each when they arrive.
Crisis Management
- Identify the catalyst.
- Investigate.
- Look for small wins.
- Find a lasting solution.
- Review and refine.
Conflict Resolution
- Find an objective facilitator.
- Understand the issues and people.
- Identify root cause(s).
- Propose potential solutions.
- Document and maintain the agreed upon solution.
Stress and Burnout
- Do an internal check to see if you're burning out.
- Take a breath.
- Check in with others.
- Have a stoic mindset.
Ready to dive in? Find all the details in this Vanilla Forums article, complete with a talk from Jono himself.
