FAQs

How does Common Room track individual users on my website?

1. The tracking script can automatically discover form submissions and identify individuals.
2. You can manually set user identity via forms or known users via login. Learn more
3. Tracking links in emails can be de-anonymize users. Learn more

Does Common Room use cookies to track website activity?
Yes, the Common Room tracking script will set a cookie for each user who visits your website.

How does Common Room identify companies visiting my website?
Common Room is able to use the IP address of the website visitor to de-anonymize the company that the user works for.

How does Common Room deal with browser 3rd party cookie phase-out?

Common Room's cookies do not need to be accessed on third-party websites and thus are not impacted by the 3rd party cookie phase-out.

How long does it take for Common Room's script to start collecting data?

Data should start to show up in your Room within 5-10 minutes.

Does the Common Room script work with cookie banner consent forms?

Common Room does not provide a cookie banner consent form, but the script can be integrated with your cookie banner similar to any other tracking scripts you are using on your website.

Can I choose to only track certain pages on my website?

Yes, the script will work regardless of how many pages you choose to track with it.

Does the script work on mobile?

As long as your mobile and desktop websites are one and the same, the tracking script will pick up all activity regardless of device.

Do we have to pay separately for IP address enrichment through a service like Clearbit?

No, as part of your plan, Common Room includes IP address enrichments. Amount of enrichment varies by plan and more enrichments can be added in case they are needed.

What is the expiry policy for Common Room cookies?

• signals-sdk-user-id = 1 year and refreshes on every visit
• signals-sdk-session-id = 30 minutes and refreshes on user activity

How does Common Room handle IP addresses?

IP Addresses are temporarily stored in order to add contacts/organizations to your room but are not retained longer term for other purposes.

Does Common Room's website visits tracking violate GDPR or any other privacy regulations?

By default, website visitor tracking does not track any PII -- it only identifies the company that the visitor might work.
Tying web visits to emails (Step 2 here) happens only when a user voluntarily submits information via a form, or signup, etc which is an optional step and governed by the ToS of your service.