Last updated Aug 28th, 2024
Activity filters allow you to surface activity based on different attributes, including signals, Contact tags, activity tags, sentiment, whether the activity is from an internal teammate, and auto-categories such as Bug/issue, Product question, and Content attached.
Filter | Description |
---|---|
Activity tags | Filter by Contacts that have an activity tag X on any activity. Activity tags allow you to group content by type, such as feedback on a new feature release, or to create a customized grouping of selected activities. |
Sentiment | Filter by Contacts that have activities with positive or negative sentiments. Sentiment is determined using natural language processing (NLP) technology and is only applied when content is deemed positive or negative. |
Category | Filter by Contacts that have activities with a product category. Common Room automatically surfaces product complaints, feature requests, bugs / issues, product questions, activity with content attached, and more within your activities. |
Topics | Filter by Contacts that have activities for a specific topic |
Keyword search | Filter by Contacts that have activities that match a keyword |
Survey answers | Filter by Contacts that have answered a survey answers |
Content attached | Filter by Contacts that have content attached to an activity |
Replies | Filter by Contacts that has a reply, no reply, or no reply required tag on an activity. |
Team replies | Filter by teammates who have or haven’t replied to activity in your community. |
Trending conversations | Filter by Contacts that have activities in trending conversations |
Activity origin | Filter by activities that are Contact initiated (default) or those that are received by Contacts. |
As a starting point, Common Room automatically surfaces three preset ways to view your activity in the left hand navigation: Trending conversations, Explore categories, and Team activity. After you navigate to each preset activity view, you can apply additional filters (e.g. signal, Contact, categories, or tags) to further narrow down the activity.
This preset view shows you the top conversations happening across all signals in your community. As a community leader, it’s vital to stay on top of significant conversations taking place in your community so you can quickly take action if needed. To surface trending conversations, we weigh the number of participants and the number of replies, and sort by the recency of the activity.
This preset view allows you to explore some of the most meaningful activities and conversations happening in your community. Common Room’s sentiment and auto-category intelligence enable you to quickly identify meaningful conversations. Sentiment helps you understand how Contacts are feeling when they are engaging with your brand. Auto-categories help you identify feedback and comments that require action: Product complaints and appreciation may translate to product feedback, product questions may help inform the content in your organization’s FAQs, and activities with content attached may help you expand your organization’s educational resources.
This preset view allows you to quickly see how your internal team has been engaging within your community. Growing your community is a team sport, and the Team activity view in Common Room enables you to stay up to date on your team members’ activities and collaborate with them more effectively.
To find and group related conversations happening across your community by an attribute, such as positive product feedback or a collection of feature requests, create and filter by activity tags.
Activities from more custom signals such as Manual entry and Zapier can be deleted individually or in bulk.
To delete an individual activity:
To delete multiple activities: