Community Health at a Glance

Community health at a glance surfaces key community health metrics so you can easily track objectives and key results (OKRs) and measure the impact of your community. The following modules are available:

• Community health at a glance: A summary of all key metrics in the report: total membership, total engagement rate, total active Contacts, total activity, sentiment, top membership by region, response rate, and most active Contacts.
• Membership: Displays the total number of Contacts in the community, across all signals in the specified time window. This is the most common way to show growth.
• Engagement: Displays the engagement rate and changes in the specified time window on how much your community is engaging.
• Active Contacts: A similar metric to engagement, 'active Contacts' shows the total number of active Contacts in your community.
• Activity by signal: Displays total activity count, broken down by signal, so you can see where your community is engaging.
• Sentiment: The summary of positive and negative sentiment across all your community activity, by this Contact cohort, in a given time period.
• Contacts by region: Common Room determines location information for Contacts based on the integrations you have connected. We then geo-code this information into regions and show where in the world your Contacts have the strongest presence. Current regions are shown in Common Room include
  • APAC - Asia / Pacific
  • EMEA - Europe, Middle East and Africa
  • JPN - Japan
  • LATAM - Central and South America
  • NAMER - United States and Canada
• Community responsiveness: Displays how responsive your community is to each other, across all signals, in the given time window.
• Most active Contacts: Displays the top five most active Contacts, which platforms they are active on, what their total activity count is, and last activity.

To change the style of the charts you see, hover over any widget. The option to choose from different chart types will be displayed on the upper right of each widget.

FAQ

What does the size of the circles in the "Contacts by Location" section represent?

Circles represent regions and don't change when you toggle to Countries or Cities. The size of the circles indicates the amount of Contacts in each region.